It is therefore very competitive on the issue of wage costs, especially compared to Europe, the United States and other African countries. Tunisia has a large pool of trained, motivated and stable employees whose salary cost is 450 Tunisian dinars per month (around 150 €). A reduction in the cost of the payroll at all levels (recruitment and training).Lower utility costs (water, gas, electricity) and rental and installation costs.Major financial advantages for call centers in Tunisia:īy opting for a location in Tunisia, foreign call centers enjoy many advantages including : The latter allows, among other advantages, to get in touch with customers and make the various calls, as if they were made from within Europe. The technological city of Tunisia covers 30 hectares and has established itself as a major employer in the sector with, in 2005, 1,500 qualified engineers and technicians Telecommunications sector infrastructureĪnxious to provide companies in the new information and communication technologies sector with suitable infrastructure, Tunisia has invested in an efficient and modern telecommunications network.
Designated by the technological city, the latter is located in the El Ghazala district. It therefore now has one of the largest technological parks in Africa. It has thus for a long time invested in training in ICT. Tunisia identified early on the potential of new information and communication technologies. Positive public signals aimed at developing new information and communication technologies (NICT): Finally, in order to encourage the creation of call centers in Tunisia, a training program for teleoperators for graduates has been initiated by Tunisian faculties. In addition, all students doing a master’s degree, regardless of the field combined, have training in ICT in order to make the most of their computer knowledge. The students trained are thus, for the great majority and at least, trilingual. Tunisia is also recognized for the quality of its teaching of foreign languages, especially English and French. The use of new information technologies is thus highlighted, from an early age, in educational and training programs.
The Land of Jasmine is the first country in Africa and the Arab world to rely on access to the information superhighways. Tunisia has a well-trained and operational workforce. In general, Tunisia thus has many assets that we suggest you detail. The group specified the five good reasons which led it to choose Tunisia as a relocated production site: its dynamism coupled with strong economic expansion, a young population, excellent training, a perfect master of the French language and, a ideal cultural and economic proximity to France associated with geographical proximity (only 2 hours and 30 minutes from major French metropolises, without jet lag). Tele performance, the leader of call centers in Europe was not mistaken and also made the choice of Tunisia. And for good reason, Tunisia is a country of attraction for foreign direct investment (FDI). While a majority of foreign call centers have relocated part of their activities to different regions of the world, Tunisia has naturally established itself as a leading destination. Tunisia has a pool of staff who are effectively trained in customer relations and fluent in French, all at a low salary cost This sector in Tunisia is all the more buoyant in that it makes it possible to address international companies, located in particular in French-speaking countries such as France, Switzerland or even Belgium. Finally, the image of companies opting for call centers is enhanced and they benefit from better knowledge of the market thanks to the customer files they constitute. It also means a reduction in the costs of the various services, compared to an equivalent task performed internally, but also an increase in turnover (linked to customer satisfaction). It thus enables them to improve the quality of the customer relationship, thanks to a better knowledge of their behavior. Indeed, the interest for companies to opt for a call center is undeniable. The call center sector in Tunisia is a promising market whose growth has never faltered.
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